Customer Service Kudos
Wednesday, April 27th, 2005Who says there’s no good customer service today? Many people complain about poor customer service. I have a positive customer service experience to share.
Some time ago, I purchased a computer game, Pretty Good Solitaire. Find it here. I’ve upgraded a couple of times, and never had any problems with the software until recently. The program contains 610 solitaire card games, and wouldn’t you know one of the games (one of my favorites, no less) suddenly would not open. I kept getting an error message, then the game would close. Nothing I could do would fix it. I decided to contact customer support for help, so I wrote an e mail describing the problem.